Citizens Advice – Winchester District

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Lesley Rose, Advice Services Manager at Citizens Advice Winchester District discusses unfair terms in a gym contract.

Q
My gym will only allow me to cancel my membership in person. This is written in the contract but I’ve since moved away from the area. What can I do?

A
To end your gym membership you will need to follow the terms of the contract. However, it’s also possible to challenge any terms which cause unnecessary hassle or are designed to keep you tied into the contract. For this reason, you could try to challenge the term which states you need to end the contract in person.

Start by writing a letter or email explaining you want to end your membership and why you can’t do so in person. If writing a letter, it’s best to use recorded delivery so you have proof that the letter arrived.

If the gym won’t accept your written cancellation ask if they’ve got a complaints procedure in place which you can follow. If not, then send another letter giving them a final chance to end the contract.

If they still won’t agree to cancelling your contract get in touch with an alternative dispute resolution (ADR) scheme – an independent complaints body which settles disputes. The gym may belong to one already, or should provide details of an approved scheme and say whether they’d be prepared to work with it.

You can also contact the Consumer Service or your nearest Citizens Advice for help on cancelling contracts which include possible unfair terms.

Advice Winchester District
The Winchester Centre
68 St George’s Street, Winchester, SO23 8AH
Tel: 01962 848008, Fax: 01962 848005
comms@cawinchesterdistrict.org.uk
www.citizensadvice.org.uk/winchester-district

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